Client Service
The Client Service unit serves as the primary point of contact between the Assembly and the public, providing a structured and responsive platform for handling complaints, service requests, and general feedback. We are committed to delivering timely, transparent, and citizen-focused services that promote accountability and trust.
Our Services
- Complaint Management: Receive, track, and resolve complaints related to Assembly services, staff conduct, or public concerns.
- Service Requests: Facilitate requests for municipal services such as sanitation, infrastructure maintenance, permits, and other public services.
- Feedback & Suggestions: Provide a channel for individuals and organizations to share ideas and recommendations to improve service delivery.
- Public Enquiries: Offer accurate information and guidance on Assembly procedures, services, and policies.
How to Access the Service
- You can reach us through any of the following channels:
- Visit the Assembly’s Client Service office
- Submit requests via the official website
- Contact us through phone (0372-0944-52) or email (chereponida1@gmail.com)
- Use designated suggestion boxes at the Assembly premises
Our Commitment
We strive to:
- Respond to all enquiries and complaints promptly
- Ensure fairness and professionalism in handling all cases
- Maintain confidentiality where required
- Provide clear feedback and updates on submitted issues
Why It Matters
An effective client service system ensures that the voices of citizens are heard and addressed. It strengthens communication between the Assembly and the public, improves service delivery, and promotes good governance through transparency and accountability.